Support

Tell us what happened.

For app, account, partner or hotel support, email us with enough detail to understand the issue. We’ll start there.

App or account issue

Tell us your device, the screen you were on, what you expected to happen and what actually happened.

Include the property name, your PMS if you know it, and whether the issue affects a live guest or a test booking.

Live hotels use the support and escalation route agreed in their deployment agreement. Use that route first for anything time-sensitive.

The approximate time, your device or browser, the part of the journey affected and a short description of what happened.

Never email passwords, full card numbers, identity documents or guest data we don’t need.